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Frequently asked questions (FAQ)

? ONLINE QUESTIONS
How long is the average delivery?
If you place an order before 15:30 hours, it will be sent the same day (except Sundays and public holidays).
PELGER offers more brands/products than what is available online?
Yes, we have an online selection of items that we only sell online. View us-lookbook-or visit our stores for more clothes and shoes.
I want to exchange my purchase, is that possible?
Yes, your recently purchased clothing on presentation of purchase receipt and in original condition in the shops or return. Not entertained by our clothing is not returned. We would like to introduce you to our house rules suggest that you has been sent with your order.
Can I return also by post?
If it is impossible to visit us and you want to return products by post, we want you to ask first to send an e-mail to [email protected] with your information and what exactly you want to return. Return costs are for your own account.
Can I purchase online be entertained?
Yes, if you change the clothing has not previously elsewhere, you can always visit the shops to your clothing to be entertained.
I have a question about my order, how can I contact?
Send a mail to [email protected] or call 0031 70-36.44.908.
I am a member of a recognized association/business club/society, can I also indicate online?
No, you only show your membership card in our shops right on any custom prices.

? STORE QUESTIONS
Is it possible to another size pants of a pack to order?
Yes, at various suits is it possible to purchase a pack with different sizes. It is also at these suits possible to add an extra suit purchase.
PELGER has more brands/products in stores than online?
Yes, we have in our shops a wide choice of quality clothing and brands. To do this, we invite you in one of our stores.
PELGER offers discounts for students?
We offer student discounts on several articles. To do this, you just need your student card of the current year to show in the shop. The student discount increases to 40%. Without valid student card discount can unfortunately not be granted.
I am a member of a recognized association/business club/society, how does it work?
Show your membership card at checkout, prices may be adjusted.
Can I create a tailored suit?
Yes, click here for our work programme.
How long will it take for my amused clothing is ready?
We strive to make your clothes up to within 1 to 5 working days. This depends on the number of changes that our tailor to be done. During our sale period will be longer.
I live outside the EU, can I get my VAT back questions?
Yes, click here for more information or contact 0031 70-36.44.908

GENERAL QUESTIONS
With which association/business club/society works PELGER together?
The business club’s/associations/societies with which we cooperate is indicated in the club magazines of the Association/business club/society itself. 
How can I change of address?
We would like to ask you to send an email to [email protected] with your name, initials, phone number, old living-and/or email address and your new data. You can also pass your changes in our stores. 
How do I sign up for newsletters?
Send all your data by email to [email protected] or fill out the webpage below your email address.
How do I unsubscribe from newsletters?
Send all your data by email to [email protected] or call us.
Where can I file a complaint?
If you are dissatisfied with our service, we would like to ask you to send an e-mail to [email protected] or call 0031 70-36.44.908
How can I get my money back?
In all cases we will refund your money back through the bank. Money is in no case cash return. If you purchased a product with discount, we put the value of the purchase price to in a voucher and we will not deposit money return.
As a company we want to work with PELGER, is that possible?
Yes, that is of course possible. Send an email to [email protected] 
We are want to be clothed by PELGER, is that possible?
Yes, that is of course possible. Send an email to [email protected]